Privacy Notice

PRIVACY NOTICE

This privacy notice explains what, how and where personal data is collected and stored.

WriteCloud is owned and operated by Susanne Wakefield. I respect your privacy and am committed to protecting your personal data. Personal data is only collected when necessary to comply with obligations relevant to the enquiry or service provided.

What information do I collect and how?

Personal information is only required where necessary for me to provide you with a service at your request. Without it I would be unable to maintain and fulfil obligations of the service. Information may also be disclosed and collected through your interactions with WriteCloud via the website, phone calls, emails or other means.

Information you provide

I may receive personal information when you contact me. For example, when you:

- Make an enquiry about services
- Use and browse the website
- Telephone, text, direct message, email or write to me
- Speak with me in person

This information may include:

- Your name and title
- Your contact information
- Nature of your enquiry
- Your company or business information

Website:

To perform at its best, this website uses cookies. Website users have the option to disable cookies if they chose, although this may deteriorate the website’s performance.

When you visit the website, it may collect information about the following:

- Your IP address
- Sharing activity
- Page visits and links
- Traffic data
- Third party links

Information from other sources

I will not collect personal data about you from other sources. In some circumstances I receive personal information from companies that I work with when it’s required to provide the service.

How do I use your personal information?

It is necessary for me to use personal information about you to enter into and perform a contract of service when you become a client. Your personal information is also used if you make an enquiry. I use your information in these contexts to:

- Provide you with information about the service
- Fulfil obligations of the service
- Contact you about the service
- Administer the website

If you are a client or if you make an enquiry, I may contact you with information related to the service if I feel it would be of interest to you.

From time to time I may use information to improve the services. In this context, I will only use information where it is necessary to:

- Review and improve existing products and services
- Develop new products or services
- Review and improve performance of systems and processes
- Improve my website content and presentation
- Measure and understand effectiveness of marketing

Sharing of information

Personal information is routinely shared with third party service providers in order to provide and analyse WriteCloud services. I will share personal information with law enforcement or other authorities if required or applicable by law. I will not share any personal information with any other third party.

Protecting of information

I take all reasonable steps to securely handle your information to prevent accidental loss or unauthorised use and will notify clients of any suspected breach of personal data when there is a legal obligation to do so. Any transmission of data is entirely at your own risk and its security cannot be guaranteed.

How long will I keep your personal information?

I will keep personal data for as long as I need it, for the purposes it was collected for.

How can you access your personal information?

You may contact me at any time by email to Susanne Wakefield to request:

- Access to your personal information
- Correct errors on your personal information
- Erasure of personal information in certain circumstances
- Object to the processing of your personal information

Changes to this Privacy Notice

From time to time I will review and update this privacy notice and, if appropriate, clients will be notified. This version was last updated on 23 May 2018.

Contact details
Susanne Wakefield info @ writecloud.co.uk

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